Frequestly Asked Questions

Takaful is an Islamic insurance system based on Shariah principles, where participants contribute to a shared pool of funds. This pool is used to support members who face losses or damages. The core principle of Takaful is mutual cooperation and risk-sharing, ensuring that everyone in the pool is protected. Unlike conventional insurance, Takaful emphasizes ethical investments, transparency, and collective responsibility.

Takaful operates on the principles of risk-sharing and profit-sharing, while conventional insurance transfers risk from the policyholder to the insurance company. In Takaful, participants collectively share risks and rewards, and any surplus generated from the pool is distributed among them. Conventional insurance often involves interest-based transactions and investments in non-Shariah-compliant industries, whereas Takaful strictly adheres to ethical and Shariah-compliant practices.

In Takaful, profits are distributed based on the Al-Mudarabah principle, where any surplus generated from the shared pool is returned to the participants. At the end of each year, if the pool has a surplus after paying all claims and expenses, it is distributed among participants as cash dividends or used to reduce future contributions. This ensures fairness and transparency in the profit-sharing process.

Yes, Takaful Gambia Limited is fully licensed and regulated by the Central Bank of The Gambia. This ensures that our operations comply with both Shariah principles and national insurance regulations, providing our clients with confidence in our ethical and transparent practices.

Takaful Gambia Limited offers a comprehensive range of Takaful products, including Motor Takaful, Medical Takaful, Fire & Allied Perils Takaful, Engineering Takaful, Liability Takaful, Marine Hull & Cargo Takaful, Banca Takaful, and Bonds. Each product is designed to meet specific needs while adhering to Shariah principles.

To purchase a Takaful policy, contact Takaful Gambia Limited via phone, email, or our website. Discuss your needs with our agents, who will guide you in choosing the right Takaful product. Complete the application form, pay your contribution, and receive your policy documents. Our team is available to assist you throughout the process.

Yes, Takaful Gambia Limited offers flexible Takaful plans that can be tailored to your specific needs, whether for personal, business, or family coverage. Our agents will work with you to design a policy that aligns with your requirements and budget, ensuring you get the most suitable coverage.

Takaful contributions are not refundable, as they are pooled to cover risks for all participants. However, you may receive profit shares or reductions in future contributions based on the pool’s performance. This ensures that the collective resources are used to support participants in times of need.

To make a claim, notify Takaful Gambia Limited immediately via phone, email, or our website. Submit the required documents, such as a police report for motor claims or medical reports for health claims. Our team will process your claim and keep you updated on its progress, ensuring a smooth and transparent experience.

Takaful Gambia Limited ensures transparency by providing clear policy terms and conditions, sharing annual financial reports with participants, and maintaining open communication about how contributions and claims are managed. This commitment to transparency builds trust and confidence among our clients.

Yes, Takaful products are open to everyone, regardless of religion. Takaful is designed to be ethical, transparent, and community-focused, making it an attractive option for anyone seeking insurance solutions that align with their values and beliefs.

You can reach Takaful Gambia Limited through our phone, email, or website (takafulinsurance.gm). You can also visit our office in person for face-to-face assistance. Our team is always ready to help with any inquiries or support you may need.